Blank book cover over white background

Learn all about the book and join our movement to #FixFeedback

Feedback (and Other Dirty Words): Why We Fear It, How to Fix It

by M. Tamra Chandler and Laura Dowling Grealish

A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved.

Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it’s a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn’t be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.

Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You’ll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all.

When it’s done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It’s too important to give up, and with Chandler and Grealish’s help, you’ll be able to use it deftly, equitably, and effectively.

Pre-Order Now


Blank book cover over white background

Learn all about the book at

How Performance Management is Killing Performance – and What to Do About It.

by M. Tamra Chandler

Most people are familiar with old-school performance management in the form of their annual performance review. The forms, the hounding emails, the bell curves, the negotiating… all part of an annual ritual that is almost universally dreaded by HR professionals and employees alike. A ritual that, frankly, simply doesn’t work to improve performance or drive engagement.

How Performance Management is Killing Performance — and What to Do About It offers an alternative. It’s a step-by-step guide to the PM Reboot solution, an actionable and effective performance management approach. The PM Reboot approach isn’t a one-size-fits-all recommendation; it’s a fresh, customizable, and inspiring new way to look at how we manage our people and our organizations. A down-to-earth and humorous read, the book has all the tools you’ll need to custom-design and implement a performance management program optimized for today’s increasingly connected, volatile, and multi-generational world. It is a guide to driving real performance, for your people — and your organization.

Pre-Order Now      Read an Excerpt      the p.m. reboot methodology

Available now! Share the Reboot with your leaders.

Are you wondering how to share How Performance Management is Killing Performance – and What to Do About It with your executives and managers?  No worries, we’ve got you covered.  Introducing Rethinking Performance Management – a Leader’s Guide, an enhanced e-reader version designed for busy leaders.

It’s shorter, zippier, and focused on the “whys” instead of the “hows”. It also includes videos of Tamra and animations to explain key concepts. Perfect for a quick, impactful read!

Pre-Order Now

An animation sneak peek…



vancouver bc

subscribe to peoplefirm's insights and news