DON’T indulge in only “manager tells.” DO engage in a conversation.
Looking back at our new definition of feedback above, you’ll see that we’ve highlighted the words “sought and extended.” Helpful and effective feedback is as much about soliciting as it is about offering, with the aim of bringing information into a shared conversation. The most powerful action any of us can take is to seek more feedback, inviting those around us into a safe relationship that minimizes fear and allows trust to flourish. So, what do you take away from this view? Simply this: helpful, effective feedback is a two-way process, based on trust.
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