When it’s done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. Feedback (and Other Dirty Words) is a practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved.
Feedback: The mere mention of the word can make your blood pressure rise and your defenses go up. For many of us, it’s a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn’t be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.
Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap, and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles of Seeker, Extender, and Receiver, and introduce the “Three F’s” of making feedback focused, fair, and frequent. You’ll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all.